*The information on this page applies to orders shipped to locations other than Japan and Taiwan.
[Important]
Customers outside of Japan and Taiwan are required to make their purchase in US dollars.Purchases cannot be made in JPY.
We apologize for the inconvenience and hope for your understanding on the matter.
Accepted Payment Methods
You can use the following payment methods in our online shop:
*The payment will be processed at the time of shipment."
- Credit Card Payment（VISA／MASTERCARD／JCB／AMERICAN EXPRESS）
- PayPal Payment
Caution
- Regarding credit card payment, you can use a card that supports the authentication service (3D Secure 2.0) (lump-sum payment only).
- For high-value pre-orders, if the order exceeds a certain amount, payment will be processed at the time of check out and not during shipment. This applies to both PayPal and credit card payments.
- Debit Cards and Prepaid/Reloadable Cards are not accepted (More information here).
- We do not accept changes or cancellations of the payment method for your order. (* 1) Please make sure that the details of your order are correct before checking out an order.
(*1)
Depending on the status of your order, we may or may not be able to accommodate your request. Please contact customer support as soon as possible.
Related FAQ:
About Payment Errors
If you use a credit card or PayPal payment, a payment error may occur when your payment is processed at the time of shipment.
If a payment error occurs, we will notify you by email at your registered email address. Please check the details and follow the instructions to reprocess your payment.
If the payment is not reprocessed, the order will be automatically cancelled.
*The deadline for handling payment errors is within one week from the "first payment error notification email delivery date" of the product.
＜Example when a payment error occurs＞
- Payment will be processed during the order's reservation period until the shipment date using the registered card's information.
- You've registered a card that is not accepted.
- Your card issuer has not approved the transaction for various reasons.
- Your remaining account balance was insufficient.
Unfortunately, we do not have access to specific reasons as to why your credit card cannot be used. Please directly contact your card issuer for further information.